000 | 02122cam a22002658i 4500 | ||
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999 |
_c33641 _d33641 |
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001 | 19646187 | ||
010 | _a 2017022163 | ||
020 | _a978-1138738409 | ||
020 | _a9781138738409 (pbk. : alk. paper) | ||
040 | _aUOWD | ||
082 | 0 | 0 | _a658.533 JE BU |
100 | 1 |
_aJeston, John _916021 |
|
245 | 1 | 0 |
_aBusiness process management : _bpractical guidelines to successful implementations _cJohn Jeston |
250 | _a4th ed. | ||
260 |
_aNew York : _bRoutledge, _c2018. |
||
300 |
_axxxvi, 653 p. : _bill. ; _c24 cm. |
||
500 | _aRevised edition of | ||
504 | _aIncludes bibliographical references and index. | ||
505 | 0 | _aFrequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index. | |
650 | 0 |
_aWorkflow _xManagement _916022 |
|
650 | 0 |
_aReengineering (Management) _91107 |
|
650 | 0 |
_aBusiness planning _9681 |
|
650 | 0 |
_aIndustrial management _9439 |
|
942 |
_2ddc _cREGULAR |