000			02656cam a2200229 i 4500
999			_c34172 _d34172
001			19738832
010			_a 2017002368
020			_a9789813209442
040			_aUOWD
082	0	0	_a658 HA SE
100	1		_aHaksever, Cengiz _919061
245	1	0	_aService and operations management _cCengiz Haksever, Barry Render
260			_aNew Jersey : _bWorld Scientific, _cc2018.
300			_axii, 678 p. : _bill. ; _c24 cm
505	0		_aUnderstanding services -- The important role services play in an economy -- The nature of services and service encounters -- Customers : the focus of service management -- Globalization of services -- Service strategy and competitiveness -- Ethical challenges in service management -- Building the service system -- Technology and its impact on services and their management -- Design and development of services and service delivery systems -- Supply chains in manufacturing and services and their management -- Locating facilities and designing their layout -- Operating the service system -- Managing demand and supply in services -- (supplement) queuing and simulation -- Service quality and continuous improvement -- (supplement) tools and techniques of total quality management -- Service productivity and measurement of performance -- Management of public and private nonprofit service organizations -- Tools and techniques for managing service operations -- Forecasting demand for services -- Vehicle routing and scheduling -- Project management -- Linear and goal programming -- Service inventory systems -- Appendix.
520			_aThe purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting. This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.
650		0	_aService industries _xManagement _919062
650		0	_aProduction management _9564
700	1		_aRender, Barry _915034
856			_uhttps://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr _zLocation Map
942			_2ddc _cREGULAR