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| 082 | 0 | 0 | _a647.94068 SH CL |
| 100 | 1 |
_aSherman, Rachel, _d1970- _928216 |
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| 245 | 1 | 0 |
_aClass acts : _bservice and inequality in luxury hotels / _cRachel Sherman |
| 260 |
_aBerkeley : _bUniversity of California Press, _cc2007. |
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| 300 |
_axii, 366 p. : _bill. ; _c23 cm. |
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| 504 | _aIncludes bibliographical references (p. 325-339) and index. | ||
| 520 | _aGoing behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of. | ||
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_aHospitality industry _xCustomer services _vUnited States _928217 |
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| 650 | 0 |
_aHotels _vUnited States _xManagement _928218 |
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| 650 | 0 |
_aLuxuries _xSocial aspects _vUnited States _928219 |
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| 650 | 0 |
_aSocial classes _vUnited States _928220 |
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| 856 |
_uhttps://uowd.box.com/s/2lwpx5qklixgbsicccrdjgnje9sdlv73 _zLocation Map |
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