000			01897 a2200181 4500
999			_c36905 _d36905
008			200108b xxu||||| |||| 00| 0 eng d
020			_a9781787698048
082			_a658.562 SA QU
100			_aSartor, Marco _932508
245			_aQuality management : _btools, methods, and standards _cMarco Sartor, Guido Orzes
260			_aBingley, UK : _bEmerald Publishing, _c2019.
300			_axvi, 293 p. : _bill. ; _c22 cm.
505			_aPreface. Guido Nassimbeni Chapter 1. History of Quality; Giovanna Culot Chapter 2. Stakeholder Management; Giovanni Atti, Valentina Galantini, and Marco Sartor Chapter 3. Statistical Tools for Quality Management; Guido Orzes and Alessio Dal Bo' Chapter 4. The Balanced Scorecard; Marco Sartor Chapter 5. Quality Function Deployment (QFD); Elisa Marson and Marco Sartor Chapter 6. Benchmarking; Patrizia Garengo Chapter 7. Customer Satisfaction Analyses; Marco Sartor Chapter 8. Failure Mode and Effect Analysis (FMEA); Marco Sartor and Erik Cescon Chapter 9. Lean Management; Giovanni Atti Chapter 10. Six Sigma; Daniele Fersini Chapter 11. Process Mapping and Indicators; Federico Olivo and Guido Orzes Chapter 12. ISO 9000 QUALITY STANDARDS; Mauro Coletto and Tommaso De Monte Chapter 13. ISO 14001; Marco Sartor, Guido Orzes and Elisa Moras Chapter 14. ISO 45001; Chiara Campailla, Andrea Martini, Federico Minini, and Marco Sartor Chapter 15. ISO/IEC 27001; Federico Accerboni and Marco Sartor Chapter 16. SA 8000; Marco Sartor and Guido Orzes.
520			_aThe book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.
650			_aQuality management _924419
700			_aOrzes, Guido _932509
942			_cREGULAR