000			01437cgm a2200205u 4500
007			cr
008			110124s2009 |||--- vleng|u
245	0	0	_aSales & services masterclass series _h[videorecording] : _bovercoming objections : program 4 / _cTraining Point ( Seven Dimensions).
246			_aSales and services masterclass series : overcoming objections : program 4
260	0		_aAustralia : _bTraining Point, _c2009.
300			_a1 X DVD ; _c16 mints.
500			_a1 X DVD.
505			_aA practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development. 1. What Customers Love and Hate 2. Selling Yourself Firsr 3. Presenting With Impact 4. Overcoming Objections 5. Closing the Sale 6. The Phone as Friend 7. Managing Difficult Customers and Complaints 8. Working Constructively in a Sales Team.
650		4	_aCustomer Service.
650		4	_aSales Skills.
005			20210624160514.0
001			33372
003			UOWD
942			_cDVD
999			_c38065 _d38065