000			02621 a2200265 4500
020			_a9780357442036
082	0	4	_a658.562 EV MA
100	1		_aEvans, James R. _d1950-
245	1	0	_aManaging for quality and performance _cJames R. Evans, William M. Lindsay
246	1	4	_aManaging for quality and performance excellence
250			_a11th ed.
260			_aBoston, Ma : _bCengage Learning, _cc2019.
300			_axx, 701 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
520			_aPacked with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success.
526			_aPHYS143, MGMT949, OPS350
650		0	_aQuality control _xTextbooks
650		0	_aTotal quality management _xTextbooks
650		0	_aQuality assurance _xTextbooks
700	1		_aLindsay, William M.
856			_uhttps://uow.primo.exlibrisgroup.com/permalink/61UOW_INST/ihdge1/alma991003532725406666 _zEbook
999			_c38460 _d38460