| 000 | 01307cam a2200325 a 4500 | ||
|---|---|---|---|
| 008 | 080508s2008 ncua b 000 0 eng | ||
| 010 | _a 2008020808 | ||
| 020 | _a9781593119355 (pbk.) | ||
| 020 | _a1593119356 (pbk.) | ||
| 020 | _a9781593119362 (hardcover) | ||
| 020 | _a1593119364 (hardcover) | ||
| 035 | _a(OCoLC)ocn227517103 | ||
| 035 |
_a(OCoLC)227517103 _z(OCoLC)227517106 |
||
| 040 |
_aDLC _cDLC _dYDXCP _dBTCTA _dBAKER _dC#P _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.M1714 2008 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 |
_aMartinez, Mario, _d1967- |
|
| 245 | 1 | 0 |
_aBuilding a customer service culture : _bthe seven ServiceElements of customer success / _cby Mario Martinez, Bob Hobbi. |
| 260 |
_aCharlotte, N.C. : _bInformation Age Pub., _cc2008. |
||
| 300 |
_axiii, 105 p. : _bill ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 505 | 0 | _aDefining customer service -- Profiling the external customer -- From the inside out : internal customers -- Moving beyond sameness -- Make time count, don't count time -- Cycle of services thinking -- Beyond customer expectations -- Putting it all together. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aHobbi, Bob. | |
| 005 | 20170126093527.0 | ||
| 001 | 21449 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c3920 _d3920 |
||