000 | 02233cam a22003498a 4500 | ||
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999 |
_c4074 _d4074 |
||
001 | 21606 | ||
003 | UOWD | ||
005 | 20170824131944.0 | ||
008 | 031219s2004 ne 001 0 eng | ||
010 | _a 2003071040 | ||
020 | _a9780750655170 | ||
040 |
_aDLC _cDLC _dDLC |
||
042 | _apcc | ||
050 | 0 | 0 |
_aHD62.15 _b.P67 2004 |
082 | 0 | 0 |
_a658.4/013 _222 |
100 | 1 |
_aPorter, Leslie J. _98609 |
|
245 | 1 | 0 |
_aAssessing business excellence : _ba guide to business excellence and self-assessment / _cL.J. Porter, S.J. Tanner |
250 | _a2nd ed. | ||
260 |
_aAmsterdam, Netherlands ; _aBoston, Mass. : _bElsevier, _c2004. |
||
263 | _a0401 | ||
300 |
_aix, 451p. : _bill. ; _c24 cm. |
||
500 | _aOriginally published: Oxford ; Boston : Butterworth-Heinemann, 1996. | ||
500 | _aIncludes index. | ||
520 | _aAssessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples. | ||
526 | 0 |
_aTBS955, OPS954 _5UOWD |
|
650 | 0 |
_aTotal quality management _91422 |
|
650 | 0 |
_aIndustrial efficiency _xEvaluation _98610 |
|
650 | 0 |
_aBenchmarking (Management) _95839 |
|
700 | 1 |
_aTanner, S. J. _q(Steve J.) _98611 |
|
710 | 2 |
_aEuropean Centre for Business Excellence _98612 |
|
942 |
_c3DAY _2ddc |