000 02233cam a22003498a 4500
999 _c4074
_d4074
001 21606
003 UOWD
005 20170824131944.0
008 031219s2004 ne 001 0 eng
010 _a 2003071040
020 _a9780750655170
040 _aDLC
_cDLC
_dDLC
042 _apcc
050 0 0 _aHD62.15
_b.P67 2004
082 0 0 _a658.4/013
_222
100 1 _aPorter, Leslie J.
_98609
245 1 0 _aAssessing business excellence :
_ba guide to business excellence and self-assessment /
_cL.J. Porter, S.J. Tanner
250 _a2nd ed.
260 _aAmsterdam, Netherlands ;
_aBoston, Mass. :
_bElsevier,
_c2004.
263 _a0401
300 _aix, 451p. :
_bill. ;
_c24 cm.
500 _aOriginally published: Oxford ; Boston : Butterworth-Heinemann, 1996.
500 _aIncludes index.
520 _aAssessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples.
526 0 _aTBS955, OPS954
_5UOWD
650 0 _aTotal quality management
_91422
650 0 _aIndustrial efficiency
_xEvaluation
_98610
650 0 _aBenchmarking (Management)
_95839
700 1 _aTanner, S. J.
_q(Steve J.)
_98611
710 2 _aEuropean Centre for Business Excellence
_98612
942 _c3DAY
_2ddc