| 000 | 01263cam a2200337 a 4500 | ||
|---|---|---|---|
| 008 | 080825s2009 paua b 001 0 eng | ||
| 010 | _a 2008037389 | ||
| 020 | _a9781605662589 (hardcover) | ||
| 020 | _a1605662585 (hardcover) | ||
| 020 | _a9781605662596 (ebook) | ||
| 020 | _a1605662593 (ebook) | ||
| 035 | _a(OCoLC)ocn244659839 | ||
| 035 | _a(OCoLC)244659839 | ||
| 040 |
_aDLC _cDLC _dYDXCP _dC#P _dBWX _dDLC |
||
| 042 | _alcac | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.A424 2009 |
| 082 | 0 | 0 |
_a658.4/038 _222 |
| 100 | 1 |
_aAl-Shammari, Minwir, _d1962- |
|
| 245 | 1 | 0 |
_aCustomer knowledge management : _bpeople, processes, and technology / _cMinwir Al-Shammari. |
| 260 |
_aHershey, PA : _bInformation Science Reference, _cc2009. |
||
| 300 |
_axxiv, 360 p. : _bill ; _c27 cm. |
||
| 500 | _a"Premier reference source"--Cover. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 520 | _a"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements"--Provided by publisher. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aRelationship marketing. | |
| 005 | 20170126093541.0 | ||
| 001 | 21644 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c4110 _d4110 |
||