000			02187cam a2200325 a 4500
008			081208s2009 ii a b 001 0 eng
010			_a 2008050968
020			_a9788178299327 (PB)
020			_a8178299321 (PB)
035			_a(OCoLC)ocn278980757
040			_aDLC _cDLC _dYDX _dYDXCP _dBTCTA _dBWX _dDLC
043			_aa-ii---
050	0	0	_aHE8789.I4 _bN49 2009
082	0	0	_a658.8/72 _222
245	0	4	_aThe next available operator : _bmanaging human resources in Indian business process outsourcing industry / _cedited by Mohan Thite and Bob Russell.
260			_aNew Delhi, India : _bResponse Books ; _aThousand Oaks, Calif. : _bSage Publications, _c2009.
300			_axiii, 316 p. : _bill ; _c22 cm.
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emerging problems in Indian call centres / Pawan Budhwar, Neeru Malhotra and Virender Singh -- Transnationalism in Indian call centres / Kiran Mirchandani -- A practitioner's perspective on the Indian info-services industry / Nandita Gurjar -- Union formation in Indian call centres / Phil Taylor ... [et al.] -- Outsourcing careers : western theories in an Indian context / Laurie Cohen, Amal El-Sawad and John Arnold -- Employment systems in call centres in the United States and India / Rosemary Batt, Virginia Doellgast and Hyunji Kwon -- Managing work and employment in Australian and Indian call centres / Bob Russell and Mohan Thite -- Strategic human resource management in outsourced call centres in India and Canada / Wendy Carroll and Terry Wagar.
650		0	_aCall centers _zIndia _xPersonnel management.
650		0	_aHuman capital _zIndia _xManagement.
650		0	_aCall centers _xPersonnel management _vCross cultural studies.
650		0	_aHuman capital _xManagement _vCross cultural studies.
700	1		_aThite, Mohan.
700	1		_aRussell, Bob, _d1950-
005			20170126093629.0
001			22233
003			UOWD
942			_cREGULAR
999			_c4692 _d4692