| 000 | 00880cam a2200265 a 4500 | ||
|---|---|---|---|
| 008 | 090105s2009 nyua b 001 0 eng | ||
| 010 | _a 2008055729 | ||
| 020 | _a9780814413333 | ||
| 020 | _a0814413331 | ||
| 035 | _a(OCoLC)ocn276334374 | ||
| 040 |
_aDLC _cDLC _dBTCTA _dYDXCP _dC#P _dBWX _dVP@ _dDLC |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.G672 2009 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aGoodman, John A. | |
| 245 | 1 | 0 |
_aStrategic customer service : _bmanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits / _cJohn A. Goodman. |
| 260 |
_aNew York : _bAMACOM, _cc2009. |
||
| 300 |
_axiv, 256 p. : _bill ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 005 | 20170126093657.0 | ||
| 001 | 22578 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c5033 _d5033 |
||