000			01494nam a2200325 a 4500
008			101014s2010 enk 001 0 eng d
010			_a 2010455444
015			_aGBA999352 _2bnb
016	7		_a015391127 _2Uk
020			_a9780470687932 (hbk.)
020			_a0470687932 (hbk.)
035			_a(OCoLC)ocn456838294
040			_aUKM _cUKM _dYDXCP _dBWK _dBWKUK _dBWX _dCDX _dEXW _dUWO _dDLC
042			_alccopycat
050	0	0	_aHF5415.5 _b.H63 2010
082	0	4	_a658.812 _222
100	1		_aHochman, Larry.
245	1	4	_aThe relationship revolution : _bclosing the customer promise gap / _cLarry Hochman.
260			_aChichester, U.K. : _bWiley, _c2010.
300			_a155 p ; _c21 cm.
500			_aIncludes index.
505	0		_aThe search for unique value -- The collapse of trust and confidence -- Closing the promise gap -- Customers in control, forever -- Get closer, get smarter, get ready -- Building a common purpose -- Talent, as precious as oil -- The virtuoso way: how one-to-one relationships revolutionised luxury travel.
520	1		_a"At a time when everyone is looking for value, this is where you can create the kind of 'unique value' that you need to succeed. Simple yet profound, practical and full of examples, this book will become essential reading for business leaders in the coming years."--BOOK JACKET.
650		0	_aCustomer relations.
650		0	_aCustomer relations _xManagement.
005			20170126093658.0
001			22594
003			UOWD
942			_cREGULAR
999			_c5049 _d5049