| 000 | 00857cam a2200277 a 4500 | ||
|---|---|---|---|
| 008 | 030227s2003 nyua b 001 0 eng d | ||
| 010 | _a 2003268732 | ||
| 020 | _a0471237744 | ||
| 035 | _a(OCoLC)ocm51738638 | ||
| 040 |
_aIHG _cIHG _dDLC |
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| 042 | _alccopycat | ||
| 050 | 0 | 0 |
_aHF5415.55 _b.S35 2003 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 | _aSchmitt, Bernd. | |
| 245 | 1 | 0 |
_aCustomer experience management : _ba revolutionary approach to connecting with your customers / _cBernd H. Schmitt. |
| 260 |
_aNew York : _bWiley, _cc2003. |
||
| 300 |
_axiv, 242 p. : _bill ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 231-233) and index. | ||
| 650 | 0 | _aRelationship marketing. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 005 | 20170126093733.0 | ||
| 001 | 23032 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c5476 _d5476 |
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