| 000 | 01028cam a22003134a 4500 | ||
|---|---|---|---|
| 008 | 040402s2004 enka b 001 0 eng | ||
| 010 | _a 2004042105 | ||
| 020 | _a1403935033 (cloth) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.335 _b.V36 2004 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aVandermerwe, Sandra. | |
| 245 | 1 | 0 |
_aBreaking through : _bimplementing customer focus in enterprises / _cSandra Vandermerwe. |
| 246 | 3 | 0 | _aCustomer focus in enterprises |
| 260 |
_aHoundmills, Basingstoke, Hampshire ; _aNew York : _bPalgrave Macmillan, _c2004. |
||
| 300 |
_axi, 209 p. : _bill ; _c24 cm. |
||
| 490 | 1 | _aBloomberg professional library | |
| 504 | _aIncludes bibliographical references (p. 191-198) and index. | ||
| 650 | 0 | _aConsumer satisfaction. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aOrganizational change. | |
| 650 | 0 | _aOrganizational effectiveness. | |
| 830 | 0 | _aBloomberg professional library. | |
| 005 | 20170126093750.0 | ||
| 001 | 23263 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c5706 _d5706 |
||