| 000 | 00841cam a22002774a 4500 | ||
|---|---|---|---|
| 008 | 000414s2000 enka b 001 0 eng | ||
| 010 | _a 00032093 | ||
| 020 | _a0471720348 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.G776 2000 |
| 082 | 0 | 0 |
_a658.8 _221 |
| 100 | 1 |
_aGrönroos, Christian, _d1947- |
|
| 245 | 1 | 0 |
_aService management and marketing : _ba customer relationship management approach / _cChristian Grönroos. |
| 250 | _a2nd ed. | ||
| 260 |
_aChichester ; _aNew York : _bWiley, _cc2000. |
||
| 300 |
_ax, 394 p. : _bill ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 526 | _aMARK270 MARK938 | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 005 | 20170126093810.0 | ||
| 001 | 23508 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c5949 _d5949 |
||