| 000 | 00883pam a22002894a 4500 | ||
|---|---|---|---|
| 008 | 040921s2004 ohua b 001 0 eng | ||
| 010 | _a 2004022189 | ||
| 020 | _a0324202644 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.52 _b.S83 2004 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aStauss, Bernd. | |
| 245 | 1 | 0 |
_aComplaint management : _bthe heart of CRM / _cBernd Stauss, Wolfgang Seidel. |
| 250 | _a1st ed. | ||
| 260 |
_aCincinnati : _bThompson/South-Western, _cc2004. |
||
| 300 |
_ax, 310 p. : _bill ; _c24 cm. |
||
| 500 | _a"American Marketing Association.". | ||
| 504 | _aIncludes bibliographical references (p. 298-303) and index. | ||
| 650 | 0 | _aConsumer complaints. | |
| 650 | 0 |
_aCustomer relations _xManagement. |
|
| 700 | 1 |
_aSeidel, Wolfgang, _d1935- |
|
| 005 | 20170126093825.0 | ||
| 001 | 23687 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c6128 _d6128 |
||