| 000 | 00693cam a22002418a 4500 | ||
|---|---|---|---|
| 008 | 040525s2004 enk 000 0 eng | ||
| 010 | _a 2004012398 | ||
| 020 | _a1857883470 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.F7267 2004 |
| 082 | 0 | 0 |
_a658.8/12 _222 |
| 100 | 1 | _aFreemantle, David. | |
| 245 | 1 | 4 |
_aThe buzz : _b50 little things that make a big difference to delivering world-class customer service / _cby David Freemantle. |
| 260 |
_aLondon ; _aBoston, Mass. : _bNicholas Brealey Pub., _c2004. |
||
| 263 | _a0411 | ||
| 300 | _ap. cm. | ||
| 650 | 0 | _aCustomer services. | |
| 005 | 20170126093825.0 | ||
| 001 | 23690 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c6131 _d6131 |
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