| 000 | 00925pam a22002894a 4500 | ||
|---|---|---|---|
| 008 | 020530s2003 ohua b 001 0 eng | ||
| 010 | _a 2002073424 | ||
| 020 | _a0324135564 | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF5415.5 _b.M48 2003 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aMetters, Richard, _d1960- |
|
| 245 | 1 | 0 |
_aSuccessful service operations management / _cRichard Metters, Kathryn King-Metters, Madeleine Pullman. |
| 246 | 3 | 0 | _aService operations management |
| 260 |
_aMason, OH : _bSouth-Western, _cc2003. |
||
| 300 |
_axix, 374 p. : _bill ; _c26 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 650 | 0 |
_aCustomer services _xManagement _vCase studies. |
|
| 700 | 1 |
_aKing-Metters, Kathryn, _d1949- |
|
| 700 | 1 |
_aPullman, Madeleine, _d1957- |
|
| 005 | 20170126093054.0 | ||
| 001 | 18185 | ||
| 003 | UOWD | ||
| 942 | _cREGULAR | ||
| 999 |
_c700 _d700 |
||