000			00627cam a2200229u 4500
007			ta
008			010601s1995 ||||||||||||||||||||eng|u
020			_a0070145113 _c$26.32
028			_bUOW Bookshop
100	1		_aCrosby, Philip B.
245	1	0	_aQuality without tears : _bthe art of hassle-free management / _cPhilip B. Crosby.
250			_a1st paperback ed.
260			_bMcGraw-Hill, _c1995. _aNew York :.
300			_axv, 205 p. : ; _c21 cm. : _bill. ;.
500			_aIncludes index.
526			_aMGMT350
650		4	_aQuality assurance.
005			20170126094120.0
001			25831
003			UOWD
942			_cREGULAR
999			_c8166 _d8166