Oakland, John S.
Total organizational excellence : achieving world-class performance / John S. Oakland. - rev ed. - Oxford : Elsevier Butterworth Heinemann, 2001. - 271 p. : ill ; 24 cm.
Includes bibliographic references and index.
Includes bibliographical references (p. [261]-264) and index.
0750652713
Total quality management.
Benchmarking (Management)
Leadership.
Teams in the workplace.
HD62.15 / .O172 1999
Total organizational excellence : achieving world-class performance / John S. Oakland. - rev ed. - Oxford : Elsevier Butterworth Heinemann, 2001. - 271 p. : ill ; 24 cm.
Includes bibliographic references and index.
Includes bibliographical references (p. [261]-264) and index.
0750652713
Total quality management.
Benchmarking (Management)
Leadership.
Teams in the workplace.
HD62.15 / .O172 1999