Gittell, Jody Hoffer.
The Southwest Airlines way : using the power of relationships to achieve high performance / Jody Hoffer Gittell. - New York : McGraw-Hill, 2003. - xvi, 319 p. : ill ; 24 cm.
Includes bibliographical references (p. 287-310) and index.
0071458271
Airlines--Management.--United States
387.742068 GI SO
The Southwest Airlines way : using the power of relationships to achieve high performance / Jody Hoffer Gittell. - New York : McGraw-Hill, 2003. - xvi, 319 p. : ill ; 24 cm.
Includes bibliographical references (p. 287-310) and index.
0071458271
Airlines--Management.--United States
387.742068 GI SO