Russell, J.P.

Continual improvement assessment guide promoting and sustaining business results / [DVD] : by J.P. Russell. - Milwaukee, Wis. : ASQ Quality Press, 2004. - xi, 196 p. : graphs, tables ; 14 cm. - Pocket guide .

Includes bibliographical references and index.



0873896149


Management audit.
Organizational effectiveness--Evaluation.
Total quality management.

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