Excellence one toolbook for benchmarking :

Excellence one toolbook for benchmarking : the process of systematically comparing your own organisational structure, processes and performance with those of good practice organisations globally, for the purpose of achieving sustainable business excellence. - Belgium : EFQM, c1999. - 59 p. : ; 29 cm.

This toolbook provides a number of tools and techniques that cab be used in conjunction with the EFQM's four phase benchmarking methodology - plan, collect, adapt, analyse.



9052364834


Benchmarking.