Condliffe, Peter F.J.
Conflict management : a practical guide / Peter F.J. Condliffe. - 3rd ed. - Chatswood, N.S.W. : LexisNexis Butterworths, c2008. - xix, 412 p. : ill ; 24 cm.
Previous ed.: 2002. Includes bibliographical references and index.
"Understanding conflict; responding to conflict; communication; complaints management and verbal jujitsu; the rise of ADR; collaborative conflict management; the principled approach; negotiation; mediation."--Provided by publisher.
9780409324716
Conflict management.
Interpersonal relations.
Interpersonal conflict.
303.69 CO CO
Conflict management : a practical guide / Peter F.J. Condliffe. - 3rd ed. - Chatswood, N.S.W. : LexisNexis Butterworths, c2008. - xix, 412 p. : ill ; 24 cm.
Previous ed.: 2002. Includes bibliographical references and index.
"Understanding conflict; responding to conflict; communication; complaints management and verbal jujitsu; the rise of ADR; collaborative conflict management; the principled approach; negotiation; mediation."--Provided by publisher.
9780409324716
Conflict management.
Interpersonal relations.
Interpersonal conflict.
303.69 CO CO