Goetsch, David L.
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. - 6th ed. - Upper Saddle River, N.J. : Prentice Hall, c2010. - xvii, 634 p. : ill ; 28 cm.
Includes bibliographical references and index.
9780138003548
Total quality management.
Quality management for organizational excellence : introduction to total quality / David L. Goetsch, Stanley B. Davis. - 6th ed. - Upper Saddle River, N.J. : Prentice Hall, c2010. - xvii, 634 p. : ill ; 28 cm.
Includes bibliographical references and index.
9780138003548
Total quality management.