Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York, NY : McGraw-Hill/Irwin, c2011. - xviii, 541 p. : ill. ; 26 cm.
Includes bibliographical references and index.
9780071289276
Service industries--Management.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York, NY : McGraw-Hill/Irwin, c2011. - xviii, 541 p. : ill. ; 26 cm.
Includes bibliographical references and index.
9780071289276
Service industries--Management.