Barlow, Janelle, 1943-
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - 1st ed. - San Francisco, CA : Berrett-Koehler, c2004. - xii, 259 p. : ill ; 24 cm.
Includes bibliographical references (p. 243-2445) and index.
1576752984
2004047605
Customer services.
Business names.
Brand name products.
HF5415.5 / .B3667 2004
658.8/12
Branded customer service : the new competitive edge / Janelle Barlow and Paul Stewart. - 1st ed. - San Francisco, CA : Berrett-Koehler, c2004. - xii, 259 p. : ill ; 24 cm.
Includes bibliographical references (p. 243-2445) and index.
1576752984
2004047605
Customer services.
Business names.
Brand name products.
HF5415.5 / .B3667 2004
658.8/12