Managing Web service quality :

Managing Web service quality : measuring outcomes and effectiveness / Khaled M. Khan [editor]. - Hershey, PA : Information Science Reference, c2009. - xxii, 394 p. : ill. ; 29 cm.

"Premier reference source"--Cover.

Includes bibliographical references (p. 358-381) and index.

"This book is for strategic decision makers as it discusses quality issues related to Web services"--Provided by publisher.

9781605660424 (hbk.) 1605660426 (hbk.)

2008013148


Web services--Management.
Management information systems.

006.7/6