Evenson, Renee, 1951-
Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. - 1st ed. - New York, NY : American Management Association, c2011. - p. cm.
Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
9780814417157 0814417159
2011019828
Customer services--Management.
Executives--Training of.
Time management.
Leadership.
Communication in management.
HF5415.5 / E894 2011
658.3/1245
Customer service management training 101 : quick and easy techniques that get great results / Renee Evenson. - 1st ed. - New York, NY : American Management Association, c2011. - p. cm.
Includes index.
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
9780814417157 0814417159
2011019828
Customer services--Management.
Executives--Training of.
Time management.
Leadership.
Communication in management.
HF5415.5 / E894 2011
658.3/1245