Plenert, Gerhard Johannes.
Strategic continuous process improvement : which quality tools to use, and when to use them / Gerhard Plenert. - New York : McGraw-Hill, c2012. - xxii, 234 p. : ill. ; 24 cm.
Includes bibliographical references and index.
"This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover.
9780071767187 0071767185
Total quality management.
Quality control--Standards.
658.4013
Strategic continuous process improvement : which quality tools to use, and when to use them / Gerhard Plenert. - New York : McGraw-Hill, c2012. - xxii, 234 p. : ill. ; 24 cm.
Includes bibliographical references and index.
"This practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to acheive desired goals." -- from back cover.
9780071767187 0071767185
Total quality management.
Quality control--Standards.
658.4013