Falkowitz, Robert S.
IT tools for the business when the business is IT : selecting and implementing IT service management tools / [Robert Falkowitz]. - Norwich : TSO, 2011. - 446 p. : ill. ; 24 cm.
"ITSMF"--Cover.
Includes bibliographical references and index.
9780117069039
GBB276038 bnb
Information technology--Management.
Support services (Management)
Computer service industry--Management.
658.4038
IT tools for the business when the business is IT : selecting and implementing IT service management tools / [Robert Falkowitz]. - Norwich : TSO, 2011. - 446 p. : ill. ; 24 cm.
"ITSMF"--Cover.
Includes bibliographical references and index.
9780117069039
GBB276038 bnb
Information technology--Management.
Support services (Management)
Computer service industry--Management.
658.4038