Ross, Joel E.
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill ; 23 cm.
Includes bibliographical references and index.
157444266X
99462632
Total quality management.
Total quality management--Case studies.
HD62.15 / .R67 1999
658.5/62
Total quality management : text, cases, and readings / Joel E. Ross ; with contributions by Susan Perry. - 3rd ed. - Boca Raton, Fla. : St. Lucie Press, 1999. - xv, 550 p. : ill ; 23 cm.
Includes bibliographical references and index.
157444266X
99462632
Total quality management.
Total quality management--Case studies.
HD62.15 / .R67 1999
658.5/62