Summers, Donna C. S.
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2005. - xii, 409 p. : ill ; 25 cm.
Includes bibliographical references (p. 392-400) and index.
0132626438
2003068998
Total quality management.
Quality control.
Organizational effectiveness.
HD62.15 / .S85 2005
658.4/013
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2005. - xii, 409 p. : ill ; 25 cm.
Includes bibliographical references (p. 392-400) and index.
0132626438
2003068998
Total quality management.
Quality control.
Organizational effectiveness.
HD62.15 / .S85 2005
658.4/013