Process improvement and quality management in the retail industry /

George, Stephen, 1948-

Process improvement and quality management in the retail industry / Stephen George, Chris Thomas, Arnold Weimerskirch. - Hoboken, N.J. : Wiley, c2006. - xiii, 242 p. : ill ; 23 cm.

Includes bibliographical references and index.



0471723231 (pbk.)

2005020230


Total quality management.
Retail trade--Management.

HD62.15 / .G462 2006

658.4/013