Michelli, Joseph A., 1960-
Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people / Joseph A. Michelli. - New York : McGraw-Hill Education, [2014] - xi, 286 p. : ill. ; 22 cm.
Includes bibliography and index.
Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.
9780071801256 0071801251 (alk. paper)
2013015527
Starbucks Coffee Company--Management.
Customer relations.
Product management.
Corporate culture.
Success in business.
HD9199.U54 / S7357 2014
658.4/092
Leading the Starbucks way : 5 principles for connecting with your customers, your products and your people / Joseph A. Michelli. - New York : McGraw-Hill Education, [2014] - xi, 286 p. : ill. ; 22 cm.
Includes bibliography and index.
Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.
9780071801256 0071801251 (alk. paper)
2013015527
Starbucks Coffee Company--Management.
Customer relations.
Product management.
Corporate culture.
Success in business.
HD9199.U54 / S7357 2014
658.4/092