Guide to TQM in service industries / TQM in service industries edited by Noriaki Kano. - Tokyo : Asian Productivity Organization, 1996. - xii, 284 p. : ill ; 26 cm.
"Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., Sābisu sangyō no TQC] ... c1990"--T.p. verso. Articles by members of the HK Research Group and based on data resulting from the Group's meetings and activities.
Includes bibliographical references and index.
9283311302 (paper) 9283311299 (cloth)
96219805
Service industries--Management.
Service industries--Quality control.
Total quality management.
HD9980.5 / .S22713 1996
658.5/62
"Originally published in Japanese under the title Sahbisu sangyo no TQC [i.e., Sābisu sangyō no TQC] ... c1990"--T.p. verso. Articles by members of the HK Research Group and based on data resulting from the Group's meetings and activities.
Includes bibliographical references and index.
9283311302 (paper) 9283311299 (cloth)
96219805
Service industries--Management.
Service industries--Quality control.
Total quality management.
HD9980.5 / .S22713 1996
658.5/62