Basu, Ron.

Implementing quality : a practical guide to tools and techniques : enabling the power of operational excellence Ron Basu. - London : Thomson Learning, 2004. - xxiv, 311 p. : ill. ; 25 cm.

Formerly CIP.

Includes bibliographical references (p. 295-300) and index.



9781844800575 (pbk.) : £18.99 1844800571 (pbk.) : £18.99

GBA4X9918 bnb


Total quality management.

658.4013

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