Service supply chain systems : a systems engineering approach edited by Tsan-Ming Choi - Boca Raton : CRC Press/Balkema, c2016. - xvi, 154 p. : ill. ; 26 cm. - Communications in cybernetics, systems science and engineering ; Volume 8 .
Includes bibliographical references and index.
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.
Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs. As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems.
9781138028296
2016000609
Customer services
Customer relations
Business logistics
HF5415.5 / .C4784 2016
658.7
Includes bibliographical references and index.
Preface -- Editor bio -- Contributing authors -- Introduction -- Service supply chain management : a systems engineering approach -- Theoretical advances -- Dynamic coordination of service supply chains -- Signs in service supply -- Challenges to management accounting in the new paradigm of service -- Managing service supply chains in the big data era : a system of systems perspective -- Industrial applications and cases -- Evaluation of discrete event simulation software to design and assess service delivery processes -- The impact of power structure on service supply chain management -- Resilience and complexity in a maritime service supply chain's everyday operation -- Fast fashion retail operations services: an empirical study from consumer perspectives -- Subject index.
Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs. As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems.
9781138028296
2016000609
Customer services
Customer relations
Business logistics
HF5415.5 / .C4784 2016
658.7