Class acts :
Sherman, Rachel, 1970-
Class acts : service and inequality in luxury hotels / Rachel Sherman - Berkeley : University of California Press, c2007. - xii, 366 p. : ill. ; 23 cm.
Includes bibliographical references (p. 325-339) and index.
Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
9780520247819 9780520247826
2006003726
Hospitality industry--Customer services--United States
Hotels--Management--United States
Luxuries--Social aspects--United States
Social classes--United States
647.94068 SH CL
Class acts : service and inequality in luxury hotels / Rachel Sherman - Berkeley : University of California Press, c2007. - xii, 366 p. : ill. ; 23 cm.
Includes bibliographical references (p. 325-339) and index.
Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
9780520247819 9780520247826
2006003726
Hospitality industry--Customer services--United States
Hotels--Management--United States
Luxuries--Social aspects--United States
Social classes--United States
647.94068 SH CL