This is service design doing : applying service design and design thinking in the real world : a practitioners' handbook Edited, collected, written, designed by Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider - Sebastopol, CA : O'Reilly, c2018. - xxiii, 541 p. : col. ill. ; 19 cm.
Formerly CIP.
9781491927182
Customer services--Design--Handbooks, manuals, etc.
658.812 SE RV
Formerly CIP.
9781491927182
Customer services--Design--Handbooks, manuals, etc.
658.812 SE RV