When the phone rings telephone skills for better service. [videorecording] : - Mill Valley, CA : Kantola Productions, LLC., - 1 x DVD ; 20 mins. run. time.
Customer service etiquette. Taking an accurate message. Handling transfers and multiple lines. Voice mail and leaving a message. Problem calls.
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training.
Customer Service--Video.
Communication--Video.
New Training--Video.
Phone Skills.
Customer service etiquette. Taking an accurate message. Handling transfers and multiple lines. Voice mail and leaving a message. Problem calls.
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training.
Customer Service--Video.
Communication--Video.
New Training--Video.
Phone Skills.