Sales & services masterclass series managing difficult customers and complaints : program 7 / [videorecording] : Sales and services masterclass series : managing difficult customers and complaints : program 7 Training Point ( Seven Dimensions). - Australia : Training Point, 2009. - 1 X DVD ; 13 mints.
1 X DVD.
A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development.
Customer Service.
Sales Skills.
1 X DVD.
A practical eight-part video series to develop sales and service skills. Peter Quarry, psychologist, hosts a panel of experts Andrew Stuart, co-founder of Hocking Stuart real estate agency, Michael Schiffner, Managing Director of Collective Intelligence sales training consultancy and Gayathri Buur-Jensen a retail sales manager who workshop a myriad of sales and service issues in this series. Each program is packed with examples and techniques and is accompanied by a workbook with activities and handouts ideal for group training and self development.
Customer Service.
Sales Skills.