The consumer in public services : choice, values and difference / edited by Richard Simmons, Martin Powell and Ian Greener. - Bristol ; Portland, OR : Policy Press, 2009. - xiii, 289 p. : ill ; 24 cm.
Includes bibliographical references and index.
9781847421807 1847421806 9781847421814 (cased) 1847421814 (cased)
2010286469
GBA975560 bnb
015267081 Uk
Customer services--Great Britain.
Public administration--Great Britain.
Municipal services--Great Britain.
Consumption (Economics)--Great Britain.
Openbare dienstverlening.
Consumenten.
JN329.C87 / C66 2009
351
Includes bibliographical references and index.
9781847421807 1847421806 9781847421814 (cased) 1847421814 (cased)
2010286469
GBA975560 bnb
015267081 Uk
Customer services--Great Britain.
Public administration--Great Britain.
Municipal services--Great Britain.
Consumption (Economics)--Great Britain.
Openbare dienstverlening.
Consumenten.
JN329.C87 / C66 2009
351