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Kaufman, Ron.

Up your service!: insights : true stories of winners and losers in the quest for superior service / True stories of winners and losers in the quest for superior service. Ron Kaufman. - Singapore : Ron Kaufman, c2002. - xix, 247 p. : ill ; 23 cm.

ISBN: 9810459394 (pbk.)

LCCN: 2003268551

Subjects--Topical Terms:
Customer relations.
Customer services.
Interpersonal relations.
Consumer satisfaction.

LC Class. No.: HF5415.5 / .K386 2002

Dewey Class. No.: 658.8/12