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Summers, Donna C. S.

Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers. - 2nd ed. - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2009. - xiv, 574 p. : ill ; 24 cm.

Includes bibliographical references (p. 555-564) and index.

Explains how organizations can manage their business more effectively by understanding and utilizing the philosophies, tools, and techniques of quality management.

Adult Follett Library Resources.



ISBN: 9780135005101 (trade) 0135005108 (trade)

LCCN: 2008001026

Subjects--Topical Terms:
Total quality management.
Quality control.
Organizational effectiveness.
Total quality management.
Quality control.
Organizational effectiveness.

LC Class. No.: HD62.15 / .S85 2009

Dewey Class. No.: 658.4/013