Understanding and managing customers / edited by Isobel Doole, Peter Lancaster, Robin Lowe. - Upper Saddle River, NJ : Financial Times Prentice Hall, 2004. - p. cm.
Includes bibliographical references and index.
0273685627 (alk. paper)
2004056329
Customer services.
HF5415.5 / .U46 2004
658.8/12
Includes bibliographical references and index.
0273685627 (alk. paper)
2004056329
Customer services.
HF5415.5 / .U46 2004
658.8/12