Normann, Richard, 1943-
Service management : strategy and leadership in service business / Richard Normann. - 2nd ed. - West Sussex, England : John Wiley, 1991. - Book.
0471928852
Service industries--Management.
Service management : strategy and leadership in service business / Richard Normann. - 2nd ed. - West Sussex, England : John Wiley, 1991. - Book.
0471928852
Service industries--Management.