| 000 -LEADER |
|---|
| fixed length control field |
00682cam a2200229u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
050102s2002 ||||||||||||||||||||eng|u |
| INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0852976097 |
| Terms of availability |
donation |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126094541.0 |
| CONTROL NUMBER |
|---|
| control field |
28191 |
| CONTROL NUMBER IDENTIFIER |
|---|
| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Russell-Jones, Neil. |
| TITLE STATEMENT |
|---|
| Title |
Customer relationship management : |
| Remainder of title |
a practical approach to effective strategy / |
| Statement of responsibility, etc |
Neil Russell-Jones. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Kent, UK : |
| Name of publisher, distributor, etc |
CIB, |
| Date of publication, distribution, etc |
2002. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
vi, 215 p. : |
| Other physical details |
ill ; |
| Dimensions |
25 cm. |
| GENERAL NOTE |
|---|
| General note |
Includes index. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Relationship marketing. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Marketing |
| General subdivision |
Management. |
| ADDED ENTRY--CORPORATE NAME |
|---|
| Corporate name or jurisdiction name as entry element |
Institute of Financial Services |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |