UOWD Library

Service management : (Record no. 10931)

INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0071244409
DEWEY DECIMAL CLASSIFICATION NUMBER
Call number .
MAIN ENTRY--PERSONAL NAME
Authors Fitzsimmons, James A.
TITLE STATEMENT
Title Service management :
Subtitle operations, strategy, and information technology /
Statement of responsibility, etc James A. Fitzsimmons, Mona J. Fitzsimmons.
EDITION STATEMENT
Edition 5th ed.
PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Boston, MA :
Publisher McGraw-Hill,
Date 2006.
PHYSICAL DESCRIPTION
Extent xiv, 605 p. :
Other Details ill. ; + CD-ROM ;
Size 27 cm.
GENERAL NOTE
General note Includes bibliographical references and indexes. +CD-ROM.
CONTENTS
Contents Part I:UNDERSTANDING SERVICES Chp. 1 The Role of Services in an Economy Chop. 2 The Nature of Services Chop. 3 Service Strategy Part II:DESIGNING THE SERVICE ENTERPRISE Chop. 4 New service Development Chop. 5 Technology in Services Chop. 6 Service Quality Chop. 7 The Service Encounter Chop. 8 The Supporting Facility Chop. 9 Service Facility Location Chop. 10 Managing Projects Part III: STRUCTURING MANAGING SERVICE OPERATIONS Chop. 11 Forecasting Demand for Services Chop. 12 Managing Capacity and Demand Chop. 13 Managing Waiting Lines Chop. 14 Capacity Planning and Queuing Models Chop. 15 Service Supply Relationships Chop. 16 Managing Facilitating Goods Chop 17 Growth and Globalization of Services Appendix A:AREAS OF A STANDARD NORMAL DISTRIBUTION Appendix B:UNIFORMLY DISTRIBUTED RANDOM NUMBERS[0,1] Appendix AC:VALUES OF LA FOR THE AM/AM/ac QUEUING MODEL Appendix D:EQUATIONS FOR SELECTED QUEUING MODELS.
STUDY PROGRAM
Program name TBS953
SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Heading Service industries
General Management.
ADDED ENTRY
Name Fitzsimmons, Mona J.
ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://uowd.box.com/s/fhyukr7nyo7r3mp5k7hn00la3ey2lzxr
Public note Location Map
MAIN ENTRY--PERSONAL NAME
-- 29972
SUBJECT ADDED ENTRY--TOPICAL TERM
-- 19062
ADDED ENTRY
-- 29973
Holdings
Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 2006-02-20 UOWD Unishop 658 FI SE T0026416 2017-01-26 0.00 2017-01-26 REGULAR
        University of Wollongong in Dubai University of Wollongong in Dubai Main Collection 2007-09-23 UOWD Unishop 658 FI SE T0031166 2017-01-26 0.00 2017-01-26 REGULAR

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