| 000 -LEADER |
|---|
| fixed length control field |
00496cam a2200181u 4500 |
| PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION |
|---|
| fixed length control field |
ta |
| FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
060719s2005 ||||||||||||||||||||eng|u |
| INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
0749444517 |
| Terms of availability |
70.00 dirhams |
| DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20170126094658.0 |
| CONTROL NUMBER |
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| control field |
29073 |
| CONTROL NUMBER IDENTIFIER |
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| control field |
UOWD |
| MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Belding, Shaun. |
| TITLE STATEMENT |
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| Title |
Dealing with the customer from hell : |
| Remainder of title |
a survival guide / |
| Statement of responsibility, etc |
Shaun Belding. |
| PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
London : |
| Name of publisher, distributor, etc |
Kogan Page, |
| Date of publication, distribution, etc |
2005. |
| PHYSICAL DESCRIPTION |
|---|
| Extent |
vii, 152 p. : ; |
| Dimensions |
21 cm. |
| SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Customer relations. |
| ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
REGULAR |